All-in-One Customer Feedback & Reputation Platform
Centralize every customer interaction—reviews, surveys, messages and analysis—into a powerful, AI-driven dashboard. GotIncite’s platform is built for performance: monitor sentiment, streamline responses, and make data-backed decisions that drive growth.
Why It Matters
In a world where customers speak everywhere online, your brand needs a unified command center. GotIncite delivers clarity, actionability, and ROI—faster than scattered systems can.
Reviews & Reputation
Take control of your online reputation with centralized monitoring and AI-powered review response. Optimize star‑ratings, build trust, and increase conversions.
Key Features
Support for 200+ review sites (Google, Yelp, Facebook…)
AI-generated reply suggestions for faster response
Sentiment tracking and alerting for review trends
Automated review request campaigns (SMS or email)
Customer Benefit
Improve your Google star-rating by actively collecting and responding to reviews—with no manual effort.
Surveys & Feedback
Capture real-time customer sentiment with custom, logic-based surveys designed to reveal valuable insights and encourage action.
Customer Benefit
Understand and act on customer preferences and pain points before they escalate—no manual reporting needed.
AI Insights
Turn raw feedback into actionable intelligence. Our AI analyzes sentiment, surfaces trends, and recommends next steps—so you can anticipate challenges and opportunities.
Key Features
Sentiment heatmaps for reviews and survey data
Real-time alerts on sentiment dips or spikes
Trend detection at brand, region, or location level
Insights powered by AI for optimized decision-making
Customer Benefit
Be the first to know about customer shifts—even before they happen—and move from reactive to proactive management.
Listings Management
Ensure accurate business information appears consistently across 50+ directories and search engines—boosting local SEO and foot traffic.
Key Features
Centralized management of address, hours, and contact info
Two-way sync with Google, Facebook, Bing, Apple Maps
Duplicate listing detection and suppression
Local SEO score tracking and recommendations
Customer Benefit
Convert more local searches into in-store visits by ensuring potential customers always find accurate info.
Messaging Hub
Unify customer messages across SMS, chat, email, and social channels in one inbox—with AI support to respond quickly and intelligently.
Key Features
One inbox for all channels—SMS, email, Facebook, live chat
AI-assisted responses and message templates
Smart routing by keyword or sentiment
Collaboration tools—tags, notes, and attachments
Customer Benefit
Reduce response times, increase engagement, and prevent missed messages—all from a single screen.
Competitive Intelligence
Gain a clear advantage by tracking your competitor’s reputation and performance—complete with benchmarking and alerts.
Customer Benefit
Know where you outperform—or fall behind—and focus improvement where it matters.
Reports & Dashboards
Bring clarity to data with customizable dashboards and automated reporting—so you easily share key insights and measure progress.
Key Features
Custom metrics at brand, regional, and location level
Scheduled reports delivered via email
Filter by timeframe, channel, sentiment, or team
Visualizations designed for each department’s needs
Customer Benefit
Save time, avoid confusion, and align teams with clear, shared metrics—without manual work.
Ready to See It All?
Experience the full power of GotIncite’s platform live. Book your demo today and learn how to transform feedback into growth.
“We get valuable insights from the customers and how they really feel about your services".
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