Terms and Conditions

You agree to pay GotIncite any fees for each Service you purchase or use (including any overage fees) by the pricing and payment terms presented to you for that Service.

You will have the freedom to pay the amount in your account management page’s preferred billing method. In case you prefer to pay the fees with a credit card, you represent and warrant that the credit card information you provide is correct, and you will promptly notify us of any changes to such information. Fees paid by you are non-refundable, except as provided in these Terms or when required by law.

Some of our Services are billed on a subscription basis (we call these “Subscriptions”). This means that you will be billed in advance on a recurring, periodic basis (each period is called a “billing cycle”). Billing cycles are typically monthly or annual, depending on what subscription plan you select when purchasing a Subscription.

Your subscription will automatically renew at the end of each billing cycle unless you cancel auto-renewal through your online account management page or by contacting our customer support team.

While we will be sad to see you go, you may cancel the auto-renewal of your subscription at any time, in which case your Subscription will continue until the end of that billing cycle before terminating. You may cancel auto-renewal on your Subscription immediately after the Subscription starts if you do not want it to renew.

The prices we offer do not include any taxes, levies, duties, or similar governmental assessments of any nature such as value-added, sales, use, or withholding taxes, assessable by any jurisdiction (collectively, “Taxes”) unless otherwise indicated. You are responsible for paying taxes associated with your purchase and keeping your billing information up to date.

GotIncite may change the fees charged to you for the Services at any time, provided that, for Services billed on a subscription basis, the change will become effective only at the end of the then-current billing cycle of your Subscription. We will provide you with advance notice of any change in fees.

Any overage fees incurred by you will be billed in arrears. If the price is remained unpaid for 30 days after being billed is considered overdue. Failure to pay overage fees when due may result in the applicable Service being limited, suspended or terminated (subject to applicable legal requirements), which may result in a loss of your data associated with that Service.

The Services display content provided by others that GotIncite does not own. Such content is the sole responsibility of the entity that makes it available. Correspondingly, you are responsible for your Content, and you must ensure that you have all the rights and permissions needed to use that Content in connection with the Services. GotIncite is not responsible for any actions you take concerning your Content, including sharing it publicly. Under no circumstances will GotIncite be liable for any Content, any other third-party content or materials, or any loss or damage resulting from your use of, or reliance on, such Content or other third-party content or materials. Please do not use content from the Services unless you have first obtained the permission of its owner or are otherwise authorized by law to do so.

You acknowledge that to ensure compliance with legal obligations, GotIncite may be required to review certain content submitted to the Services to determine whether it is illegal or violates these Terms (such as when unlawful content is reported to us). We may also modify, prevent access to, delete, or refuse to display content that we believe violates the law or these Terms. Suppose your Content includes third-party brands, logos, or other source identifiers. In that case, we may require you to submit a statement of non-affiliation before you may use such Content in connection with the Services. However, GotIncite otherwise has no obligation to monitor or review any content submitted to the Services.

GotIncite may publish links in its Services to internet websites maintained by third parties. GotIncite does not represent that it has reviewed such third-party websites and is not responsible for them or any content appearing on them. Trademarks displayed in conjunction with the Services are the property of their respective owners.

Suppose you have been issued an account by GotIncite connected with your use of the Services. In that case, you are responsible for safeguarding your password and any other credentials used to access that account. You, and not GotIncite, are responsible for any activity occurring in your account (other than activity that GotIncite is directly responsible for which is not performed following your instructions), whether or not you authorized that activity. If you become aware of any unauthorized access to your account, you should notify GotIncite immediately. Funds may not be shared and may only be used by one individual per account.

GotIncite occasionally sends notices to the email address registered with your account. You must keep your email address and, where applicable, your contact details and payment details associated with your current and accurate report.

You are responsible for maintaining, protecting, and making backups of your Content. GotIncite will not be liable for any failure to store, or for loss or corruption of, your Content to the extent permitted by applicable law.

GotIncite may terminate your account and delete any Content in it if there is no account activity (such as a log-in event or payment) for over 12 months. However, we will attempt to warn you by email before terminating your account to provide you with an opportunity to log in to your account so that it remains active.

GotIncite may assign you a customer success manager (“CSM”). The CSM may review your use of the Services and your Content to help you more effectively use the Services, including providing reporting and usage insight.

If you are an individual, you may only use the Services if you have the power to form a contract with GotIncite. If you cannot create a deal, you may not use the Services. If you are not an individual, you warrant that you are validly formed and existing under the laws of your jurisdiction of formation, that you have full power and authority to enter into these Terms, and that you have duly authorized your agent to bind you to these Terms.

“Minors” are individuals under the age of 13 (or a higher age provided in certain countries and territories). None of the Services are intended for use by Minors. If you are a minor in your place of residence, you may not use the Services. By using the Services, you represent and warrant that you are not a Minor.

You may only use the Services if you are not barred under any applicable laws from doing so. Suppose you are located in a country embargoed by the United States or other applicable law from receiving the Services or are on the U.S. Department of Commerce’s Denied Persons List or Entity List U.S. Treasury Department’s list of Specially Designated Nationals. In that case, you are not permitted to purchase any paid Services from GotIncite. You will ensure that: (a) your end users do not use the Services in violation of any export restriction or embargo by the United States, and (b) you do not provide access to the Services to persons or entities on any of the above lists.

You represent and warrant that you comply with all laws and regulations applicable to your use of the Services.

You agree to comply with the Acceptable Uses Policy.

If you use the Services to accept payment card transactions, you must comply with the Payment Card Industry Data Security Standards (PCI-DSS) to the extent they apply to your business (the “PCI Standards”). GotIncite provides tools to simplify your compliance with the PCI Standards. Still, you must ensure that your business is compliant, and the specific steps you will need to take to comply with the PCI Standards will depend on your implementation of the Services.

You can terminate your Subscription and delete your account at any time through your account management page. Such termination and deletion will result in your account’s deactivation or disablement and access to it and the deletion of content you collected through the Services’ use. Stops are confirmed immediately, and you will not be charged again for that Subscription unless you purchase a new one. Suppose you terminate a Subscription in the middle of a billing cycle. In that case, you will not receive a refund unless you are terminating these Terms for any of the following reasons: (a) we have materially breached these Terms and failed to cure that breach within 30 days after you have so notified us in writing; (b) a refund is required by law; or (c) we, in our sole discretion, determine a refund is appropriate. For clarity, we will not grant a refund where you have used our Services, collected responses, and downloaded your answers unless the termination is due to our material, uncured breach, or a refund is required by law.

GotIncite may terminate your Subscription at the end of a billing cycle by providing at least 30 days’ prior written notice to you. GotIncite may terminate your Subscription for any reason by providing at least 90 days’ written notice to you and will provide a pro-rata refund for any period you did not use in that billing cycle. GotIncite may suspend performance or terminate your Subscription for any of the following reasons: (a) you have materially breached these Terms and failed to cure that breach within 30 days after GotIncite has so notified you in writing; (b) you cease your business operations or become subject to insolvency proceedings, and the proceedings are not dismissed within 90 days, or (c) you fail to pay fees for 30 days past the due date. Additionally, GotIncite may limit, suspend, or terminate the Services to you: (i) if you fail to comply with these Terms, (ii) if you use the Services in a way that causes legal liability to us or disrupts others’ use of the Services; or (iii) if we are investigating suspected misconduct by you. Also, if we limit, suspend, or terminate the Services you receive, depending upon the reason, we will endeavor to give you advance notice and an opportunity to obtain a copy of your Content from that Service. However, there may be time-sensitive situations where GotIncite may decide that we need to take immediate action without notice. GotIncite will use commercially reasonable efforts to narrow the scope and duration of any limitation or suspension under this Section as is needed to resolve the issue that prompted such action. GotIncite has no obligation to retain your Content upon termination of the applicable Service.