Customer Feedback & Sentiment Insights for CX Leaders
Create consistent, meaningful experiences at every customer touchpoint. GotIncite empowers CX professionals with the data and tools to measure satisfaction, predict churn, and close the loop on feedback in real-time.
Key Features
Branded NPS, CSAT, and custom surveys
Instant alerts on negative feedback
Sentiment analysis across reviews, surveys, and messages
Location- and team-level CX performance dashboards
Messaging and ticketing workflows for feedback resolution
Benefits for CX Leaders
Identify friction points and service gaps quickly
Prioritize improvements based on real-time customer sentiment
Align teams with CX goals using clear reporting
Automate responses to enhance customer loyalty
Benefits for CX Leaders
Detect Gaps in Real Time
Identify friction points and service gaps quickly
Focus on What Customers Value Most
Prioritize improvements based on real-time customer sentiment
Drive Alignment Through CX Reports
Align teams with CX goals using clear reporting
Enhance Loyalty Through Automation
Automate responses to enhance customer loyalty
“We get valuable insights from the customers and how they really feel about your services".
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